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Shipping Policy


Where does Springer ship?

We ship everywhere in the United States, including Alaska, Hawaii, and Puerto Rico.
 We also ship internationally to Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kiribati, Martinique, Mexico, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saint Maarten, Samoa, Solomon Islands, South Georgia & South Sandwich Islands., St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, Wallis & Futuna.
For wholesale shipping, please reach out to

When will my order ship?

Your order will ship within 1-3 business days from our warehouse. 
Does Springer ship to PO boxes?

When will I receive my order?

You (& your dog!) will soon be able to enjoy your new gear! You can estimate 5 to 10 business days (not including weekends or holidays!). International orders are estimated to  arrive in your country of destination within 3-5 business days. Please be aware that once it has arrived it may be in customs for an unknown amount of time.

How do I track my order?

Once you have placed your order, you will receive an email as soon as your order has left our warehouse. Please check your junk/spam box if you cannot locate the email.

What is your return policy?

You have 30 days to return an  item from the day it was delivered. If you would like to move forward with a return, please reach out to with your order number and the reason for your return. Please note that the product must be unused in order to receive a full refund. We do  not cover the cost of shipping for returns.
3301 W. 5th St Suite 130
Oxnard, CA 93030
How much is shipping?
Please add the item(s) you would like to purchase to your cart and then enter your shipping address and the shipping cost will be calculated for you. At this time, we do not offer flat-rate shipping.
How do I clean my Springer products?



How long does it take to process my order?

Orders typically take 1-3 business days (not including weekends or holidays) to process and ship from our warehouse. If you have any questions regarding your order please reach out at During peak holiday season (November - December) orders can take up to 3-5 business days to process and leave our warehouse. Once an order ships, tracking will be sent via email.

Holiday Shipping Times to Arrive by Christmas Eve 2022

Ground Shipping: December 14, 2022
Fedex 2 Day: December 20, 2022 BY 12PM CT(Need 1 day for warehouse processing)
Fedex Overnight: December 22, 2022 BY 12PM CT (need 1 day for warehouse processing)

What if my order has an out of stock item in it?

If you have an order with an out of stock item and an in stock item, the full order will ship when all items are in stock. Please check the specific product page's description for when the out of stock item is expected to ship