SHIPPING, RETURNS, & EXCHANGES
Where does Springer ship?
We ship everywhere in the United States, including Alaska, Hawaii, and Puerto Rico.
We also ship internationally to Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kiribati, Martinique, Mexico, Montserrat, Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saint Maarten, Samoa, Solomon Islands, South Georgia & South Sandwich Islands., St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Timor-Leste, Tokelau, Tonga, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, Wallis & Futuna.
For wholesale shipping, please reach out to email@example.com.
When will my order ship?
Your order will ship within 1-3 business days from our warehouse.
Does Springer ship to PO boxes?
When will I receive my order?
You (& your dog!) will soon be able to enjoy your new gear! You can estimate 5 to 10 business days (not including weekends or holidays!). International orders are estimated to arrive in your country of destination within 3-5 business days. Please be aware that once it has arrived it may be in customs for an unknown amount of time.
How do I track my order?
Once you have placed your order, you will receive an email as soon as your order has left our warehouse. Please check your junk/spam box if you cannot locate the email.
What is your return policy?
You have 30 days to return an item from the day it was delivered. If you would like to move forward with a return, please reach out to firstname.lastname@example.org with your order number and the reason for your return. Please note that the product must be unused in order to receive a full refund. We do not cover the cost of shipping for returns.
3301 W. 5th St Suite 130
Oxnard, CA 93030
How much is shipping?
Please add the item(s) you would like to purchase to your cart and then enter your shipping address and the shipping cost will be calculated for you. At this time, we do not offer flat-rate shipping.
USE & CARE
How do I clean my Springer products?