Refund Policy

What is your return policy?

You have 30 days to return your item from the day it was delivered

Please send your return to:

Springer

ATTN: RETURNS

3301 W. 5th St Suite 130

Oxnard, CA 93030

We will refund your form of payment or send a replacement if the item is damaged upon arrival. If the product is just not working out for you, the product has to be in re-sellable condition in order to receive a full refund. You have 30 days from when your order was delivered. Please contact hello@springerpets.com and state the reason for the return, your order number you are returning, and which item(s) you are returning. Once we receive the product we will refund your form of payment the product(s) amount. Unfortunately Springer does not cover the shipping cost for returns. 

For more frequently asked questions, visit our FAQ Page

Please email hello@springerpets.com for any questions/inquiries