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FAQ

Use & Care

Are Springer products dishwasher safe?
 We encourage hand washing all Springer products. Check out the specific product's page to see if top rack dish washing is ok.

 

Health & Safety

Are Springer products BPA free?
Yes, all of our products are BPA free.
 

Ordering

What if I need to change or cancel my order?
Please email at hello@springerpets.com as soon as possible, we usually ship orders in 1-3 business days. 
I accidentally put an incorrect address on my order. What do I do?
Please email as soon as possible with your order number and the correct shipping address as we usually ship the day the order is placed or the day after. If it already shipped, it will come back to our offices if the address is non-existent or not occupied in CA in 1-2 weeks. Once we receive your order with the invalid address we will refund you for the product only & not the shipping cost. If you still want the product, please re-place the order with your correct address. Please always double check you address before submitting an order.
How long does it take to process my order?
Typically takes 1-3 business days to process an order to get ready to ship. Due to recently airing on Shark Tank, orders may take longer to process & ship than normal. If you have any questions regarding your order please live chat or email us: hello@springerpets.com. Orders usually ship the day after they are placed (not including weekends). The end of November/December will take up to 3-5 business days to pack & ship for the Holiday season. Once an order ships, we will send the tracking info to you via the email on your order.
How do I place a wholesale order?
Please visit our wholesale page here.
Why did I not receive an order confirmation email?
Please check your spam or junk mail, also make sure your email was typed in correctly. Email us or live chat us if you are unsure if your contact info or shipping info is correct.

 

Shipping, Returns, & Exchanges

When will my order ship?
Your order will ship in 1-3 business days. If it is a holiday or there is a sale going on please expect your order to ship in 2-5 business days.
How do I track my order?
You will receive an email when your order has left our warehouse. Please check your junk/spam box if you cannot locate the email.
Can I ship to an international address?
Here is a list of countries we ship to: 
USA, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Canada, Mexico, French Southern Territories, South Georgia & South Sandwich Islands.
What is your return policy?
You have 30 days to return your item from the day it was delivered.
Please send your return to:
Springer
ATTN: RETURNS
3301 W. 5th St Suite 130
Oxnard, CA 93030
We will refund your form of payment or send a replacement if the item is damaged upon arrival. If the product is just not working out for you, the product has to be in re-sellable condition in order to receive a full refund. You have 30 days from when your order was delivered. Please contact hello@springerpets.com and state the reason for the return, your order number you are returning, and which item(s) you are returning. Once we receive the product we will refund your form of payment the product(s) amount. Unfortunately Springer does not cover the shipping cost for returns.
How much is shipping?
Please add the item(s) you want to purchase to your cart and then enter your shipping address and the shipping cost will be calculated for you. 

 

Other Questions

Where is Springer located?
Our sales offices are in Oxnard, CA & our shipping center is in Carrollton, TX.
How can I become an influencer for Springer?
Please email hello@springerpets.com

 

 

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